You must be at least 21 to rent a cabin. Anyone under 21 must be accompanied by a parent or guardian.
· Cabin rates are bases on two guests per night. Additional guests are $15 each per night
· Lodge rates are based on 10 guests per night. Additional guests are $25 each per night.
· Full payment is required at time of reservation.
· There is 6% lodging tax to be added to rates.
· We accept Visa, Master Card, Discover, and American Express.
· Weekend stays require both Friday and Saturday nights. If you choose a Thursday/Friday or Saturday/Sunday stay both nights will be charged at the weekend rate.
· Holidays are charged at the weekend rate.
· A three night minimum is required for the following Holidays: New Years, Easter, Valentines’ Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, and Christmas.
Cancellations
· 30 days or more before arrival : Full refund less $30 processing fee.
· 14 days before arrival: 50% refund.
· Less than 14 days: No refund.
· There is no refund for early departure.
· No refund for inclement weather.
Check In and Check Out
· You may arrive at your cabin any time after 3:00pm. A combination lock box containing keys will be mounted at the door. You will be given the combination and specific directions to your cabin.
· Check Out is 11:00am. Please Wash the dishes and place trash in the correct receptacles. Please secure the cabin before departure and return the key to the lock box. Extra keys may be placed on the kitchen table. There is a $50 charge for lost keys.
Occupancy and Housekeeping
· Occupancy is limited to the maximum number of guests accommodated by each cabin.
· Paid guests only, please.
· Pets are allowed only at cabins specified as PET FRIENDLY. Pets must be approved by our office before arrival. Pet fee is $50 per visit. There will be a $500 charge plus damages if pets are brought into non-pet friendly cabins or lodge.
· Horses are permitted at Mountain Lodge and Prairie Rose with prior approval of Deer Mountain Retreat.
· Smoking is not allowed inside the cabins or lodge. You are welcome to smoke outside. Ashtrays are provided. There is a $500 charge plus damages for smoking in the buildings. They are made of logs and retain the odor of smoke.
· We treat our cabins for pests but remember the cabins are in the woods and you may encounter insects and spiders.
Amenities
· We provide linens, towels, toilet paper, trash bags, and dish washing detergent.
· Please notify our office of any damages, shortages, or housekeeping issues upon arrival
· On rare occasions appliances, hot tubs, fireplaces, etc. can malfunction. We will do our best to service these amenities as soon as possible.
· In the event of a loss outside of our control such as time without electricity, water, satellite TV, etc. we cannot make any rental concessions. However, we will respond as soon as possible to restore these amenities.
· We will do our very best to have your cabin ready for you by 3:00pm. Due to cleaning and servicing your hot tub may not be at full temperature when you arrive and may need several hours to heat.
· We will respond as soon as possible to clear snow and ice from driveways. However, four- wheel- drive is recommended in Winter at some cabins.
· We ask that you follow all guidelines and policies regarding use of amenities and property restrictions.
Policies and rates are subject to change without notice. We reserve the right to charge your credit card for any damages or excessive cleaning required after your stay. We reserve the right to refuse any reservation. The owners and management of Deer Mountain Retreat assume no responsibility for damages or loss of items belonging to our guests
 Also available in pdf document here
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